Cleaning Policy
Cleaning and Maintenance is important to us and our guests. It can also be a considerable cost to our business and thus our guests.
To make our cleaning exemplary and cost effective we divide the cleaning into housekeeping and long term maintenance.
Housekeeping is the work required to have the apartment ready for the next guest.
Long term maintenance involves deep cleaning programs, fixing broken or worn items, updating furniture and appliances, painting renewal and other services.
We have chosen to charge a per stay fee to cover the costs of preparing the room and providing the linen. We link these costs to our suppliers and the fee we charge covers between 90 and 100 percent of those fees. In that fee there is an hour worth of housekeeping labour. In that hour we prepare the apartment for the next guest. This consists of:
- Changing the linen on the bed(s).
- Cleaning all bathroom facilities.
- Changing the linen in the bathroom.
- Vacuum and wash the floors.
- Unpack the dishwasher after a clean cycle if necessary.
- Check the bins and reline if necessary.
- General tidy
You can see from this that there are only minutes left for general tidying.
We believe we are working with our guests to maintain the cleaning standards in our apartments. Guests have a responsibility to leave the apartment in good order. We expect them to:
- Empty the cupboards of all their personal belongings.
- Clean any of the kitchen facilities that have been used.
- Empty and reline the bins and deposit the garbage and recycling in the appropriate area.
Each apartment has a stick vacuum cleaner, a broom and a dustpan. Cleaning Chemicals included are detergent, and spray & wipe.
If there is a problem that is beyond you, we are happy to take the role of cleaner, but we expect to be compensated for this. We prefer it if you let us know in advance. If we find a situation where a guest has left client cleaning responsibilities for us our policy is:
- We document the problems with photography.
- We make you aware of the situation as soon as possible.
- We rectify the problems.
- We send you an itemised account including a fee for documenting, communications and invoicing.